RETURNS

Unwashed, unworn, or defective merchandise may be returned within fourteen days from the date merchandise was received. Item(s) must be returned in resalable condition or merchandise will be returned to sender.

Refunds will be credited to original credit card only. Please understand the original shipping fee is not refundable. Because of the own characteristics of our merchandise, a 10% packing and handling fee will be deducted from your refund.

To contact customer service for questions or to obtain a return address, please email us at service@edhardysaleuk.com

CANCELLATIONS

If you have placed an order and would like to cancel it later, please email us at service@edhardysaleuk.com ASAP. If your order has not been processed and dispatched, we can cancel it free of charge. If your order has been dispatched, we will have no way to cancel it.

You can return it after receiving your order

EXCHANGE

Exchanges are only allowed when the merchandise are defective or damaged upon receipt, not as per your order or not proper size. Email us firstly because returns without a return authorization from us will not be accepted and you can get the return address. All items can only be exchanged for replacement at the equal price. Items must be returned within 14 days of delivery and the customer is responsible for all the shipping charges during the whole exchange process. Please be aware that we will issue the replacements only after your returns have been received.

GUIDELINE

1. A Return Address must be obtained from customer service to receive a refund. Order number must be written on the outside of the packaging. If order number is not visible or provided, package may get lost or returned back to you.

2. On the packing slip, circle the item(s) being returned. Please indicate reason for return.

3. Pack merchandise securely. If you do not have the original packing slip, please include the following information with your return: bill-to name, address and phone number; ship-to name, address and phone number; order number; reason for return.

4. For your protection, we suggest all returns be sent back to us through a traceable postal service. We will not be responsible for loss or damage of return shipments.